Grantee Experience Standards
Our staff wants all grantees to have a positive experience working with the Packard Foundation.
We promise grantees the following:
- You will be provided with realistic expectations about the proposal process and timing.
- You will receive a response to your email or phone inquiry within three days (or a notification that the Foundation staff member you are contacting is out of the office).
- When you speak to a program officer, you will receive clear communication about the subprogram strategy and where the work of your organization fits into that strategy.
- You will receive a response to your final report within 60 days in which we acknowledge and comment briefly on the substance of your work.
We encourage grantees to communicate directly, and often, with program staff to provide feedback on any part of the grantmaking process, including:
- Proposal review
- Interaction with the Foundation
- Clarity of guidelines and other communications
- Reporting requirements, and
- Any other topic related to your experience with the Foundation that will help improve our grantmaking efforts.
If you would like to provide feedback to us directly, please click here.
Those who would prefer to offer feedback confidentially are invited to fill out an online evaluation administered by EthicsPoint, a third-party ombudsman. To complete this short survey, please click here.
Your feedback will be reviewed by the Foundation only and, when appropriate, you will receive a response from our staff that addresses your concerns.
Grantee Perception Report
The Packard Foundation operates on the basic principle that we must be good stewards of every philanthropic dollar we spend. As a result, we are committed to soliciting feedback from our grantees, peers, and other experts so that we may constantly improve the way we work. Our Foundation has undertaken biennial grantee surveys since 1996 to help us become better grantmakers.
We engage the Center for Effective Philanthropy (CEP) to survey our grantees every other year and prepare a Grantee Perception Report™ (GPR).
The GPR is a confidential survey that provides a comprehensive assessment of grantee perceptions of our performance, and compares the data to data from other foundations whose grantees were also surveyed. Investing in this process is important to us because it helps the Foundation evaluate the impact of our work and make improvements as needed.
The GPR allows us to reflect on the experiences and perceptions of our grantees and to inform our practice of philanthropy. While pleased with the overall improvement across our ratings, we know that to maximize our effectiveness—and that of our grantees—there is always more that can be done. We will continue to strive to enrich the interactions and relationships we share with our grantees.
Please contact us if you have any questions or comments about this survey, its results, and our efforts to learn from them. We thank all of our grantees who participated in this effort.
Read a letter from Carol Larson, President and Chief Executive Officer, reflecting on our GPR results in 2016.